Returns & Exchange
Majority of our pieces are large sized/heavy solid wood (sometimes single-piece). This limits our options to offer returns. We, therefore, only accept returns/exchanges on the following items:-
- A wrong piece has been dispatched and in the event that a piece does not match the piece selected during order confirmation.
- If you identify a manufacturing defect on the received piece.
- If the piece is received in a damaged condition.
At Aitareya, we try to accommodate our customers as much as possible. If you have any questions or issues, please reach us at firstname.lastname@example.org. In-case of breakage and any transit damage, please send us a picture of the item and it will be taken care of accordingly. Please note: we require the returned item in original packaging including tags, barcodes, accessories, manuals, with any foam and cushioning inside for its safe return journey of the item even if it is broken for our reference purpose.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request email with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the piece in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account or as store credit.